Back to ActivationPrepared 27 October 2026 · Unpublished review version
Privacy policy
This policy explains how HR Therapies Pty Ltd, trading as Hayley Ryan Consulting, handles personal information for Fun Mums and Fun Mum Activation. In this policy, “we” means that business and “Hayley” means Hayley Ryan.
What we collect and why
When you enquire, apply or book a call, we collect your contact details, your daughter’s age or age range, your answers about the support you want, and booking details. We use this information to respond, assess whether coaching is suitable, prepare for your call and manage your booking. If you join, we also hold relevant coaching messages, notes, agreed goals, service arrangements and transaction records to deliver and administer your coaching.
We usually collect this information directly from you through our forms, email, calls and coaching messages. We may also receive booking, communication and payment-status information from the providers we use. You can make a general enquiry without sharing sensitive details. If you do not provide information needed for an application, booking or service, we may not be able to provide that part of the service.
Your daughter’s information and sensitive details
The application and coaching are for you. Please do not include your daughter’s full name, school, contact details or medical records in your application. Describe the situation briefly and share only what is needed. We do not require your daughter to complete the form, join a call or message Hayley.
Coaching conversations may include personal or health-related information about you or your family. We ask for your consent before collecting sensitive information where required, and only seek information relevant to the support being provided. Please speak with Hayley before sharing another person’s sensitive or identifying information.
Who can access information
Hayley is the only person with routine access to Activation applications and coaching records within the business. The technology providers we use, and their authorised service or support personnel, may process or access information as needed to operate their services. We may also disclose information to professional advisers where necessary, with your permission, or where required or permitted by law. Your application and private coaching messages are not posted in a public community.
The services we use and overseas processing
- FG Funnels and its underlying HighLevel/LeadConnector services: website hosting, applications, contact records and call bookings.
- Zoom: online calls and any separately agreed recording or transcription.
- Voxer: private voice and text coaching if you join.
- Email, calendar and payment providers: correspondence, scheduling and transactions when relevant. Payment providers handle payment details under their own privacy terms.
These services may store or process personal information outside Australia. HighLevel identifies United States infrastructure and support services in India. Zoom, Voxer and their providers may also process information overseas, including in the United States. The countries and providers involved can change. Ask Hayley if you need more information about the service proposed for your coaching before sharing sensitive information.
Provider information: FG Funnels privacy, HighLevel subprocessors, Zoom privacy, and Voxer privacy. Their policies explain their own handling of information; this policy explains ours.
Recordings, transcripts and AI
Recording, transcription or AI-assisted processing of identifiable client information requires your prior agreement. Before using one of these tools, Hayley will explain the purpose, the provider, what information will be shared, who can access the result and how it will be kept. This permission is separate from applying for coaching or booking a call.
You can decline recording, transcription or AI use and discuss an alternative with Hayley. You can also withdraw permission for future use by contacting her. Withdrawal does not automatically remove records already lawfully made or records that must be retained. An application does not give blanket permission to use your information in AI tools.
Contact and marketing
We use your application and booking details to contact you about your enquiry and the service you request. Marketing permission is separate from permission to contact you about an application or booking. You can unsubscribe from marketing using the message’s unsubscribe option or by contacting Hayley. Essential service communications may still be needed while you are a client.
Storage and retention
Information is held in the relevant service accounts and business records. Access is limited according to its purpose, and we take reasonable steps to protect it from misuse, loss and unauthorised access, changes or disclosure. No online service or transmission can be guaranteed completely secure.
We keep information for as long as reasonably needed for the enquiry, service, business record or legal obligation it relates to. The period depends on the type of record, its purpose, applicable recordkeeping requirements and any complaint or dispute. When information is no longer needed and does not have to be retained, we take reasonable steps to delete or de-identify it. Deletion from provider systems and backups may follow their own retention processes. You may ask us about a particular record or request deletion; some records may need to be retained, and we will explain any relevant limitation.
Website information
Our hosting and booking providers may collect technical information such as your IP address, browser details, the pages you visit and form or booking activity. Cookies or similar technologies may support the site, remember preferences and measure use. You can control cookies through your browser, although this may affect some functions. If optional advertising or analytics tools are introduced, the relevant notice and choices need to be provided before they are used. This policy does not itself grant permission for optional advertising tracking.
Access, corrections and concerns
Contact Hayley to request access to information we hold about you, ask for a correction or raise a privacy concern. Tell us what your request concerns and how you would like us to respond. We may need to verify your identity without collecting more information than necessary. If access or a correction cannot be provided, we will explain the reason and available next steps, subject to applicable law.
For a complaint, explain what happened and the outcome you are seeking. We aim to respond within 30 days. If more time is needed, we will let you know. If you are dissatisfied, you may contact the Office of the Australian Information Commissioner, where your complaint falls within its jurisdiction.
Contact Hayley
[email protected]
0402 842 729
PO Box 995, Coolum Beach QLD 4573, Australia
This policy covers Fun Mums enquiries and Activation coaching. It does not replace any separate privacy information provided for occupational therapy or other services. We will update the policy when relevant practices change and show the revised date.